FAQ

You’ve got questions. We’ve got answers.

My Shop

We recommend taking our quiz to find your child's shoe size & play stage! We'll use this information to make personalized recommendations for healthy essentials for your little one.

For shoes and booties, we also have physical and printable Fit Finders available. Please visit the quiz and select "I'll use Ten Little's Printable Fit Finder" or we can mail you a free one by selecting "Mail me a free Ten Little Fit Finder".

Kids grow fast! While each child is different, they usually grow half a size every 2-4 months based on their age. If you’ve purchased from us in the past, we will use our algorithm to predict when your child will need to size up and send you a personalized reminder via text. Please see the Easy Text Reorder section below for more information.

If your child is able to play in their stage with little supervision and is ready for a new challenge, it may be time to move up to the next stage! You can do this by visiting the Play page of their personalized shop to learn more about the milestones in the upcoming stage and shop new products. If you're unsure, feel free to retake the quiz to refresh your little one's personalized results!

Products

Our mission is to create and curate healthy products for both our children and the planet.

We ensure that every product we make has been tirelessly tested and vetted by experts for the highest quality and safety standards. Our best-in-class partner brands similarly offer a range of high quality, safe, and sustainable products. Before any product is added to our platform, we obtain and review the brand’s reports and evaluate the materials used.

We are proud to use materials that are friendly for both your child and the environment! We use natural rubber in our outsoles, 100% cotton lining and a high-quality phthalate-free vegan leather. In select Everyday High Top styles, we use faux fur lining for warmth.

Ten Little shoes are all about fit, so we made sure to include half sizes. We do not offer different width shoes, but they were designed to 3-dimensionally mimic the shape of your child's foot and the hook and loop velcro straps help obtain the proper fit.

Yes! Just remove the insoles.

The best way to know if your child is wearing the correct shoe size is to verify the fit with our insoles. Simply remove the insoles from each shoe, place them flat on the ground. Have your child stand on the insoles. If the longest toe lands within the cheetah line, then they are in the correct size! If not, you can use the manual fit tool inside our shoe box, take the Fit Finder Quiz, or request a free fit finder sizing kit.

Our shoes are easy to wipe clean. Both the upper and outsole of the shoe can be cleaned using a clean, soft cloth dampened with water. For our baby booties, we recommend machine washing in cold water and tumble drying on low.

Peel off the sticker that you wish to adhere to the shoe. Place on shoe and press on with a lot of pressure. While our stickers are non-permanent, they are durable and designed to stay on your kid’s shoes. 

Yes! We offer physical and digital gift cards, which are available for purchase by visiting our Gifts page

Upon purchase of a digital gift card, you will receive an email that includes our digital gift card and printable Fit Finder to forward to or print for the recipient. Our physical gift cards come with a physical fit finder as well as a pack of our Party Specialty Stickers! If you are interested in including a gift note, please email hello@tenlittle.com.

Our gift cards do not expire. If the full amount of the gift card is not used on one order, the unused balance will be redeemable on subsequent purchases.

Shipping

Standard shipping and returns on shoes are always free for orders above $35 within the continental US! For orders below $35, there is a $3.99 standard shipping fee.

We also offer 2-day shipping for $15.99 for orders under $65 and $18.99 for orders $65+.

We ship to the 48 contiguous US states and the District of Columbia with standard and expedited shipping. All shoes and orders above $35 ship for free.

For Alaska and Hawaii, we offer standard shipping options. For orders less than $35, the shipping fee is $6.99 and for orders above $35, the shipping fee is $11.99.

Yes, we can ship to PO boxes through standard shipping.

Orders are shipped within 1-3 business of when you placed the order. For free standard shipping, orders are expected to arrive within 3-7 business days. We also offer expedited 2-day shipping for $12.99. 

As soon as your order is shipped, we will email you a shipping confirmation with your tracking number. Please note that it often takes carriers 24-48 hours to update the tracking information in their system.

We also offer expedited 2-day shipping for $12.99. Unfortunately, we can not expedite orders to PO boxes, FPO, DPO, and APO addresses. Expedited shipping does not include Saturday delivery.

Not at this time.

Returns

You can return all items, except stickers and books, for free within 30 days of your order. All items must be unworn, unwashed, and the original packaging must be intact.  Please visit our Returns Page to start your return. We must receive your return within 30 days of the order date. Please allow 5-7 business days for us to process your refund.

The fastest way to exchange your shoe is to start a return on the shoe you purchased and order a new shoe.

If you believe you have received a damaged or defective product, do not initiate a return. Please reach out to us at hello@tenlittle.com.

Visit Give A Little - the largest donation directory for kids and maternity gear - to find a local drop off location for your child's gently used shoes, toys, and more! All you need to do is input your zip code and our database will provide a list of donation locations nearest to you. View each location's page to see which items are accepted as well as drop off days and times.

Account & Payment

Visit the Account Login page and select ‘Create an account’.

Yes! Login to your account and select ‘Add Child’.

Login to your account. Under the child you wish to update, select ‘Edit Size’. You will be able to manually enter their new Ten Little shoe size or retake the Fit Finder Quiz.

Visit the Sign In Page and select ‘Forgot Password?’. An email will be sent to you with a link to reset your password.

Login to your account and select “Manage Addresses”.

We currently accept Visa, MasterCard, American Express, Discover and Apply Pay. 

All purchases require bank authorization prior to shipping and only authorized orders will be processed and shipped. Your billing information must match the information on your credit card statement.

Easy Text Reorder

If you’ve purchased shoes from us in the past, you will get personalized reminders via text message when your child may be ready to size up. We will send a unique link to your shopping cart or you can skip checkout and purchase immediately by responding “YES”.

If you reply “YES” to our personalized reminder, an order will be placed using the shipping and billing details from your last purchase.

If you want to stop receiving text messages from Ten Little, reply to any of our texts with the word “STOP”.

Contact

Please email us at hello@tenlittle.com and we would be happy to assist you.

For press and partnership inquiries, please email press@tenlittle.com.

Find your child’s size and stage

Take the Quiz